We stand behind our work and always remain available to provide counsel, troubleshoot or help plan ahead. In some cases, our customers prefer a more formal type of ongoing support. That’s where we step in with our support agreements.
Every plant has a “wish-list” of improvements that they would like to make. These items are often delayed as things get re-prioritized. ESE’s support agreements allow our customers to “chip away” at these items. This often is easier on the budget, as support agreements can be purchased as an annually budgeted capital expense instead of creating ad-hoc orders from a maintenance budget. This relieves pressure from the maintenance budget and takes away some of the unpredictability that comes with maintenance and upkeep.
ESE’s support agreements are made to accompany our services of Process Automation and Information Solutions. Each is unique to each customer, with support hours determined based on your needs. Contact us to learn more or contact your sales representative.